Evri, formerly known as Hermes: Delivery person stole my parcel for the 4th time.

On February 29th, I received an email notifying me that my package had arrived from a company called Evri, formerly known as Hermes. Upon returning home, I discovered that the parcel was missing from where it was supposed to be. I checked with my neighbors, but they weren't available. Immediately, I contacted the company to file a complaint. However, despite their automated response promising a callback, I never received one. Repeated attempts to reach them were met with their unresponsive answering machine. It seems impossible to contact them, and they don't attempt to reach out either.

The next day, after returning from work, I asked my neighbors about the parcel, but they said they hadn't seen any delivery, as they hadn't been around.

Checking Instagram, I found numerous complaints from people who had caught Evri drivers/delivery staff on camera stealing their parcels.

Here's how the scheme works: the drivers take a picture of the parcel, send you an email claiming it's been delivered to your doorstep, and then simply walk away with it.

My parcel has been stolen by Evri four times, and I'm frustrated by the lack of communication. I suspect this isn't just a problem among delivery personnel but extends to the company's management benefiting from these thefts.

I left a review on Trustpilot expressing my disappointment:

"Yesterday, my package was stolen by an Evri delivery person for the fourth time. As an influencer, it feels like I'm being targeted. It's clear that Evri operates in a chaotic manner. SCAM SCAM SCAM. Evri is a well-orchestrated scam, and I suspect many branches are complicit. Despite numerous complaints, Evri remains indifferent to missing parcels. Attempts to contact them only lead to an automated response. This company is swindling people out of their businesses and hard-earned money. Their actions are brazen and indicative of large-scale theft. I urge you to watch videos of Evri drivers stealing parcels on Instagram; it's evident. Please do not use this company. They have poorly behaved workers, and their customer service is nonexistent."

As an influencer who regularly receives parcels, it's disheartening to have such experiences with a company entrusted with delivering them. It's even sadder to see that they're not being held accountable.

Hermes rebranded as Evri due to poor reviews instead of improving their services and training their workers. Evri has been rated the worst parcel delivery firm, with articles warning people about their services. Even Amazon sellers rate their service poorly.

I hope this message reaches as many people as possible to make them aware. Please watch the videos on YouTube showing Evri delivery personnel caught on camera stealing parcels. Unfortunately, this is happening.

They keep replying to people, directing them to call a number, but it's just the same automated system working as an answering machine. I wonder why the government is still allowing this delivery company to operate.