Melody Jacob

I needed to book a flight back to kano from port Harcourt, so I began the search. I came across air Peace which was available but was ridiculously expensive price-wise, it was more than 60,000 naira for the local flight and it was being offered by a third party booking website. I got discouraged and decided to book a flight going to Abuja or Lagos then book another flight from there to Kano state, meaning I had to book two direct flights and flight timing in Nigeria is very delicate because most airlines fly around the same time. I closed my laptop that night feeling a bit sad about the situation. I woke up at 4am to search for flights going to Kano, I just wanted to give it one more try before taking the final decision. I went on Wikipedia to search for all the flight companies in Nigeria, that was how I discovered Maxair. I followed the link to the website and I searched for a flight going to Kano from Port Harcourt and it was available tho it wasn't a direct flight but it was a cheaper option. I booked the flight immediately to pay later in the morning.

I booked the flight without payment on the 21st of December 2019, 4:39am.

I paid for the flight in the morning and the payment confirmation was sent to me via email but the flight itinerary wasn't sent to me. I called all the numbers on their website severally but none went through. All the numbers were either switched off or the call was forwarded which never went through. I got worried and called a friend of mine working with the Nigerian immigration service to confirm if this airline actually exists and he confirmed that it does. I reached out to other people to help me try the numbers on their website and only one person was able to reach out to them later that day. The lady who answered the phone said she was at another branch and that we should call the Port Harcourt branch which wasn't going through. We insisted that she looked into the issue and explained to her that all the numbers on Maxair website are either not connecting or not available. She asked that my flight details and payment confirmation be sent to her via WhatsApp chat. It was sent and she said she was going to get back to us. We waited and also sent an email but no reply. The email was replied the next day which was the 22nd of December 2019,  the day I was supposed to fly to Kano state.

All endeavour to sort out my ticket issue failed. I decided to go early to the airport because my flight time was on a Sunday. I left home by 12:15 and got to the airport by 13: 25. My flight time was for 

On getting to the airport I went to Maxair stand at Port Harcourt international airport Omagwa and tabled my complaint about my flight itinerary not being sent to my email and I was asked to wait for an hour for my details to be sent to the manager in charge of flight bookings. After an hour I went back to the max air stand and they asked me to wait a while which I did. In less than 3 mins after waiting for 1-hour a man walked up to me, he works with Maxair,  he had a big smile on his face. He said to me smiling "you won't be flying today because we didn't receive your payment".  He was smiling like it was good news and that provoked me so much. I asked him how can my account be debited, payment confirmation sent to me via email and you tell me you didn't get the payment. He said I needed to contact my bank for my money.

Here are the payment confirmations.

Immediately another man working with Maxair shouted from inside, with no professional approach, just buy another ticket and ask your bank for your money, I had no choice, I needed to fly so I did. The ticket price on the 21st December 2019 which I paid for was 

 But I was asked to purchase another ticket on the 22nd being the day of my travel, which costs more for

Price: NGN 38999.00

AP TAX QT: NGN 1000.00

Fuel charges YQ: NGN 3000.00

Total price: NGN 42999.00